E-commerce
Pre-purchase Q&A, order status, sizing, returns, win-back — handled at the speed your conversion rate depends on.
Industry · E-commerce
E-commerce brands using Code 7 chatbots resolve 60%+ of pre-purchase questions without human touch.
The 3 problems we hear most
"Will it fit?" "When does it ship?" "Can I return it?" — answered in 5 seconds means a buyer. Answered in 5 hours means a refund.
Order status, returns, sizing — repetitive volume that drains your support team and your profitability.
Most abandons happen mid-question. A chatbot that resolves the question recovers the cart.
For e-commerce
Tap any service to see how it's tuned for your industry.
Product Q&A, order status, sizing, returns, win-back — wired to Shopify, your shipping platform, and your CRM.
Service detailPhone orders, post-purchase support, B2B reorders — for catalogs that still get called.
Service detailOrder fulfillment chains, return handling, supplier sync, review collection — the operational engine.
Service detailCAC, LTV by cohort, return rate, channel attribution — KPIs your CFO and CMO can both trust.
Service detailProduct description pipelines, review summarization, merchandising recommendations — content at catalog scale.
Service detailProduct pages, landing pages, gated lookbooks — AI-search-ready and fast on mobile.
Service detailCompliance & considerations
We design with your industry's rules in mind from day one — and document it for the people who'll audit you.
We never handle card data directly — payment flows stay in Shopify, Stripe, or your existing PCI-scoped processor.
Where bots quote prices, they pull from your real pricing source — including tax handling, not estimates.
Bots are configured to never promise return windows or refund timing that contradicts your real policy.
Tools we integrate with
A recent result
Problem
Support team overwhelmed during product launches. Sizing questions = 40% of pre-sale tickets. Return rate at 22%.
Outcome
Chatbot resolves 61% of pre-sale questions on first touch. Sizing-question return rate dropped 7 points in 90 days. Support team refocused on retention conversations.
See more case studiesE-commerce · FAQ
Yes — initiated through your existing returns platform. The bot collects the info, files the return, and tracks it through your system.
First-class. Product feed, customer history, order status all wired. Same for Woo and BigCommerce.
No. It identifies itself and offers a human at any point. Brand trust is bigger than a vanity engagement metric.
Free AI Audit
We'll map three concrete places AI can save you money — specific to your e-commerce business.
